You and your travelling companions are deemed to have read, understood and accepted the following Terms and Conditions. 3Playtopia Pte Ltd shall be referred to as “the Company” in the following:
100% of Deposit Amount or 50% of tour fare + Taxes, whichever is higher
8.1 Passport and other Travel Documents
It is the Customer’s sole responsibility to ensure that he/she has a valid passport with minimum six (6) months validity from the date of scheduled return to Singapore, as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by various government authorities of the destinations of travel.Visa
The Customer may seek advice from the Company on visa application; however, it is the Customer’s own responsibility to obtain a valid visa.8.4 Travel Vouchers
The Company issues travel vouchers from time to time as part of its promotional activities. The Terms and Conditions for the redemption of travel vouchers are clearly spelt out in the appropriate documents and shall be binding on the Customer.9.1 Accommodation
ACCOMMODATION IS AS SPECIFIED IN THE TOUR BROCHURE / ITINERARY / TOUR BOOKING FORM. IN THE EVENT THE SPECIFIED ACCOMMODATION IS NOT AVAILABLE, EVERY EFFORT WILL BE MADE TO SCOUT FOR AN ALTERNATIVE IN ANOTHER ACCOMMODATION OF SIMILAR STANDARD. HOTEL ROOM SIZES, FACILITIES AND SERVICES MAY VARY IN DIFFERENT COUNTRY. ACCOMMODATION FOR ADULTS IS BASED ON TWIN-SHARE, DOUBLE OR TRIPLE-SHARE ROOMS. DIFFERENT ROOM TYPE MIGHT NOT BE ON THE SAME LEVEL. SINGLE ROOM OCCUPANCY COMES WITH AN ADDITIONAL COST.9.2 Special Request
If there are any requests regarding special meals, dietary requirements, adjoining rooms, and so on, please inform the Company upon booking. However, such requests are strictly subject to confirmation and availability by the service operator.9.4 Meals
9.4.1 Meals, are as indicated in the tour brochure / itinerary / tour booking form.9.5 Seat Rotation
For the convenience of all members of the group, passengers may be requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when requested to do so by the tour manager / tour leader / guide /tour TravelPreneur.9.7 Single Room Supplement
Please note that customers paying for single room occupancy supplement charge will be allocated a single room. The single room supplement charge may apply. Hotels will try their best to upgrade twin/double room for guests who opt for single room occupancy, but this may not be possible in the event when hotel occupancy rate is high.9.8 Suggested Excursion
Optional list may be subject to change, depending on the time you are travelling or local circumstances including weather and days of the week. Further information will be provided by your Tour Manager / Guides during the tour.9.9 Flights
The tour group might be comprised of flights on different airlines, so the Tour Manager TravelPreneur may not be on the same flight as the group. If the group is not on the same flight as the Tour TravelPreneur Manager, the group will have to proceed to transit on their own.10.1 Tour Fare Includes
Return economy class group tour air ticket, local transport, accommodation, admission fees, meals and sightseeing programme as stipulated in the tour brochure / itinerary / tour booking form.10.2 Tour Fare Excludes
Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees as specified by the airlines and airport authorities; local transfer not stated in the itinerary (e.g. free & easy, deviation), laundry, excess baggage charges, beverages, room services, gratuities to drivers and tour managers / local guides and tips to hotel porters (if any); and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and tour managers / local guides, and tips to hotel porters(not sure???).10.3 Cancellation Fee
For Clause 2 – Cancellation By The Customer - tour fare refers to the selling tour fare plus airport taxes, airport security taxes, airline insurance surcharges and fuel taxes.10.5 Mode of Payment
10.5.1 Payment may be made PAYNOW or credit cards. Credit card payment may incur additional surcharge to be borne by the Customer. Overseas Bank transfer may incur additional surcharge and to be borne by the Customer.10.5.2 All payments must be made via 3Playtopia website, unless advised otherwise by an authorised 3Playtopia staff who had emailed the written payment instructions from a valid @3Playtopia.com email address.